When I was little I had a picture book, a Golden Book, (does anyone remember those?) starring Grover from Sesame Street. It was titled The Monster at the End of This Book. The plot is Grover warning the reader not to turn the page, because he is so frightened about the monster on the last page. Turns out, the monster on the last page is Grover. Sometimes the monsters we are most frightened of are ourselves.
You guys I am typically a smiley, happy girl. I’m a morning person. I’m a hugger. I love sunshine and daisies. My glass is half full. But there is a monster that lives inside of me. She came out yesterday, on the phone with a customer service representative. I said things out loud to this poor woman like, “I don’t need you to repeat the same sentence over and over to me.” Oh my.
What gets in to me? Why in the world would I treat someone on the other end of the phone with disrespect and unkindness? I can try to justify that I was extremely frustrated, that it was for my college daughter’s debit card, and she’s going to need it as she heads out of town and back to campus. And I love my daughter and instinctively protect her. But the woman whose job it is to process debit cards does not deserve my sass. No one does.
I don’t know if anyone else struggles with this, if the Christmas returns or bills brought out your inner-monster? Maybe you turn into monster-mode in rush hour traffic, long lines or after a long day of working or parenting or all of the above. If so, how do you handle these emotions? What does it take for you to simmer down?
Me? I literally had to get off the phone. I ended the call without any resolution whatsoever by saying, “I’m so frustrated I just need to go. Have a great day.” I did sneak in ‘have a great day’, but no one was buying my brand of fake friendliness.
Once off the phone, I walked a lap around the house, took a couple of deep breaths, and tried to figure out why I got so riled up. God reminded me no matter what happened on the other end of the phone, I could control what happened on my end, and I had chosen poorly. I immediately asked God to forgive me. Because hadn’t my pride just taken over? My feeling of entitlement? So not pretty. I apologized to my daughter who had overheard the whole conversation, because I was ashamed of how I'd handled the call. Very poor modeling on my end. I don’t know how to apologize to the woman on the phone, or to the woman from Time Warner I spoke to last month when canceling cable, or to the Samsung representative I spoke to last summer when my washing machine was exploding. But I’m doing it here. A public confession of my rudeness. I didn’t curse or call anyone names, but I was extremely impatient and ungrateful. And I am so sorry. This is not behavior becoming of anyone. And it is certainly not what Jesus had in mind when He instructed us to love our neighbors as ourselves. To all of you customer service reps, YOU ARE AMAZING FOR PUTTING UP WITH ALL OF THE NONSENSE. I appreciate each and every one of you. I can’t imagine what you hear in a day. I am so sorry I did not treat you with the love you deserve.
This monster inside of me. I do not like her. Like Grover, I fear getting to the part in the story where I emerge—possibly when I need to call the insurance company. So I’m taking this one to God. Like the Apostle Paul wrote to the Romans (7:15), I want to say, “I do not understand what I do. For what I want to do I do not do, but what I hate I do.”
The good news? Jesus. Jesus forgives all of this yuck, and the rest of the ickiness inside us, too. He restores our brokenness and heals our wounds. He files down our fangs, clips our claws, and tames our roars. And then even though He sees plain and clear the monster part, Jesus pulls us in close, hugs us and says, “I love you.”
As Paul asks then answers a few verses down (v. 24-25) to the Romans, “Is there no one who can do anything for me? Isn’t that the real question? The answer, thank God, is that Jesus Christ can and does. He acted to set things right in this life of contradictions where I want to serve God with all my heart and mind, but am pulled by the influence of sin to do something totally different.”
Brandon Heath puts it similarly in his song, “Wait and See”:
There is hope for me yet
Because God won't forget
All the plans He's made for me
I'll have to wait and see
He's not finished with me yet
This is the very best news. If there’s any percent monster in you (even a blue, fluffy one) then know it’s okay. There’s hope for us. God loves us anyway. He’s not finished with us. He has great plans for us that go way above and beyond phone calls and driving through traffic. Whew. We can turn the page and do so with courage and expectance of how God will guide us and help us back on track when we stray.
P.S. They’ve animated The Monster at the End of This Book and Grover narrates it. If you have a little one, this is a brilliant way to entertain them when their inner monster is flaring.
Laura L. Smith